Frequently Asked Questions

  • Weekly preorder pickup takes place on Saturday mornings, 9:30–11:00 AM, at a curbside pickup location near Radio Milwaukee.

    Exact pickup location details and arrival instructions are provided after checkout, in your order confirmation email.

  • Orders are prepared in advance and held frozen for freshness.

    On pickup day:

    • Arrive during your scheduled pickup window

    • Follow the arrival instructions provided in your confirmation

    • Text us when you arrive, and we will bring your order to your car

    Pickup is designed to be quick, simple, and low-stress.

  • Yes. Pickup takes place at a public, well-traveled location with nearby street parking.

    Curbside handoff allows you to stay in your vehicle, minimizes waiting, and keeps the process straightforward.

  • We share exact pickup details after checkout so we can:

    • Keep pickup organized and efficient

    • Provide clear, up-to-date arrival instructions

    • Maintain flexibility as we refine our process

    Pickup timing and the overall process are always shared clearly before and after ordering.

  • Our products are frozen shortly after baking to preserve peak freshness, texture, and flavor.

    Freezing allows us to:

    • Maintain quality without preservatives

    • Extend shelf life safely

    • Reduce food waste

    Many customers prefer frozen bread because it fits easily into everyday routines.

  • We use carefully sourced ingredients, prioritize non-GMO options whenever possible, and avoid unnecessary fillers.

    All baking is done using dedicated gluten-free equipment and tools. We do not use wheat flour or shared baking equipment.

    Full ingredient and allergen information is listed on each product page.

  • Because these are perishable food items prepared in advance, orders not picked up during the scheduled window may be forfeited and are not eligible for refunds.

    If you know you will be unable to make your pickup time, please contact us in advance so we can try to help.

  • At this time, weekly local pickup is the primary fulfillment option.

    In some cases, we may coordinate group or workplace deliveries to a single location. If you’re interested in arranging a group order, please contact us in advance.

  • Pickup timing and locations may change or expand over time to better serve our community.

  • For order questions, pickup issues, or general inquiries, please visit the Contact Us page or email us directly at hello@bridgeandhearth.com.